511. When the dentist enters the operatory, the patient, who is new to the office, stands close to the wall, has his arms folded, and is looking at the floor. The dentist should initiate communication by saying which of the following?

A. Let's get going, I've got a lot to do.
B. What are you angry about?
C. Didn't my assistant get you seated?
D. You seem uncomfortable; did you have a bad dental experience?
E. Hi, I'm Doctor Wilson, what brings you here today?

ANSWER >>> E